Shipping and returns
Shipping Policy
Handling and shipping times
All orders are handled with love and care in my studio.
The order processing time is up to 3 business days from the moment the payment is confirmed.
Products are shipped via a reliable and fast shipping service, and delivery time may vary depending on the destination address, but usually ranges from 3-7 business days.
Shipping costs
Home delivery: 37 NIS
Delivery to a distribution point: at a cost of 23 NIS
Self-pickup: Free of charge, by prior arrangement from my studio (Palmahim area)
What happens if there is a problem?
If something goes wrong along the way, such as a delay or product damage, I'm here to help!
Contact me and I will take care of the problem as quickly as possible.
I do my best to ensure that my products reach you exactly as they left the studio – wrapped in love, and ready to add a little nature and peace to your life.
Returns and Exchanges Policy
Exchanges and returns
I guarantee that every product that comes out of my small studio is crafted with love, carefully tested, and is of high quality and safe to use.
Due to the natural and sensitive nature of the products, exchanges or returns of products will not be possible, in order to maintain the hygiene and safety of the products that reach you.
Defective or damaged product
If a defective or damaged product is sent, you can send me a picture of the product, and I will arrange to send a store credit or a new product. Each case will be examined on its own merits and a response will be given accordingly.
Did you purchase and regret it?
I understand that sometimes we regret it – it happens to all of us.
If you decide to cancel your purchase, I invite you to send me a message as soon as possible.
If the product you ordered is not custom-made, and the shipment has not yet been packaged, I can credit you with a 5% clearing fee.
And in any case, with any problem or question, I am here to help.
Please contact me , and together we will find a suitable solution!